1. Order Placement

• How to Order:

  • Submit your menu selections via our online form, email, or phone.

  • Orders are not confirmed until you receive our written acknowledgement.

• Lead Time:

  • Minimum of 72 hours’ notice for all standard catering orders.

  • Same-day or next-day requests may incur a rush fee and are subject to availability.

2. Minimums & Pricing

• Minimum Guest Count:

  • Funeral Service Packages: 10 guests

  • Memorial Buffets & Corporate Buffets: 15 guests

• Pricing Validity:

  • Quoted prices are guaranteed for 30 days from the quote date.

  • All prices are per person (pp) unless otherwise indicated and do not include taxes, delivery, rentals, or service fees.

3. Deposits & Payment

• Deposit:

  • A 50 % non-refundable deposit is required to secure your date.

  • Deposit is due within 7 days of order confirmation.

• Final Payment:

  • Remaining balance is due 7 days prior to the event date.

  • For orders placed within 7 days of the event, payment in full is due at time of booking.

• Accepted Methods:

  • Credit card (Visa, MC, AMEX), e-transfer, corporate cheque.

  • A 2 % processing fee applies to credit-card payments.

4. Changes & Cancellations

• Changes:

  • Menu or guest-count changes may be made up to 72 hours before the event without penalty.

  • Changes made within 72–24 hours of the event incur a 25 % adjustment fee on the difference.

  • No guest-count reductions accepted within 24 hours of service; full guest count will be billed.

• Cancellations:

  • Cancellations more than 14 days before the event forfeit the deposit only.

  • Cancellations 7–14 days before the event incur 50 % of the total order value.

  • Cancellations within 7 days of the event incur 100 % of the total order value.

5. Delivery & Staffing

• Delivery Fees:

  • Greater Vancouver standard delivery: $25–$50, based on distance.

  • Outside GV area: quoted per location.

• On-Site Staffing:

  • Staffed events require a 4-hour minimum at $35/hr per staff member.

  • Additional hours billed in 30-minute increments.

6. Rentals & Equipment

• China & Cutlery:

  • Available at $3 pp (includes pick-up and cleaning).

• Linens, Glassware, Other Rentals:

  • Priced per item; subject to availability.

  • Advance notice of 7 days required.

7. Food Safety & Allergens

• Preparation & Handling:

  • All food is prepared under strict health-department guidelines.

• Allergy Notice:

  • Please inform us of any allergies or dietary restrictions at time of booking.

  • While we take every precaution, cross-contact in common kitchen areas is possible.

8. Liability & Force Majeure

• Liability:

  • Good Memories Catering is not responsible for allergic reactions or adverse health effects.

• Force Majeure:

  • We are not liable for delays or failures resulting from events beyond our control (e.g., natural disasters, supply chain disruptions).

  • In such cases, we will work with you to reschedule or modify your order.

9. Confirmation & Contact

• Final Confirmation:

  • We will send a final order summary and invoice 5 days prior to your event.

• Support:

  • Email: hello@goodmemoriescatering.com

  • Phone: (778) 991-4180