Order Policy

How to Order:
- Submit your menu selections via our online form, email, or phone.
- Orders are not confirmed until you receive our written acknowledgement.
Lead Time:
- Minimum of 72 hours’ notice for all standard catering orders.
- Same-day or next-day requests may incur a rush fee and are subject to availability.

Minimum Guest Count:
- Funeral Service Packages: 10 guests
- Memorial Buffets & Corporate Buffets: 15 guests
Pricing Validity:
- Quoted prices are guaranteed for 30 days from the quote date.
- All prices are per person (pp) unless otherwise indicated and do not include taxes, delivery, rentals, or service fees.

Deposit:
- A 50 % non-refundable deposit is required to secure your date.
- Deposit is due within 7 days of order confirmation.
Final Payment:
- Remaining balance is due 7 days prior to the event date.
- For orders placed within 7 days of the event, payment in full is due at time of booking.
Accepted Methods:
- Credit card (Visa, MC, AMEX), e-transfer, corporate cheque.
- A 2 % processing fee applies to credit-card payments.

Changes:
- Menu or guest-count changes may be made up to 72 hours before the event without penalty.
- Changes made within 72–24 hours of the event incur a 25 % adjustment fee on the difference.
- No guest-count reductions accepted within 24 hours of service; full guest count will be billed.
Cancellations:
- Cancellations more than 14 days before the event forfeit the deposit only.
- Cancellations 7–14 days before the event incur 50 % of the total order value.
- Cancellations within 7 days of the event incur 100 % of the total order value.

Delivery Fees:
- Greater Vancouver standard delivery: $25–$50, based on distance.
- Outside GV area: quoted per location.
On-Site Staffing:
- Staffed events require a 4-hour minimum at $35/hr per staff member.
- Additional hours billed in 30-minute increments.

China & Cutlery:
- Available at $3 pp (includes pick-up and cleaning).
Linens, Glassware, Other Rentals:
- Priced per item; subject to availability.
- Advance notice of 7 days required.

Preparation & Handling:
- All food is prepared under strict health-department guidelines.
Allergy Notice:
- Please inform us of any allergies or dietary restrictions at time of booking.
- While we take every precaution, cross-contact in common kitchen areas is possible.

Liability:
- Good Memories Catering is not responsible for allergic reactions or adverse health effects.
Force Majeure:
- We are not liable for delays or failures resulting from events beyond our control (e.g., natural disasters, supply chain disruptions).
- In such cases, we will work with you to reschedule or modify your order.

Final Confirmation:
- We will send a final order summary and invoice 5 days prior to your event.
Support:
- Email: hello@goodmemoriescatering.com
- Phone: (778) 991-4180